Terms of Service
1. Operating Entity and Contractual Scope
The Service is operated by Sonnet Pay SAS, a company incorporated under the laws of France, registered with the Registry of Commerce and Companies (RCS) of Strasbourg under number B 928 341 572, with registered headquarters at 1 Rue du Rhin, 67630 Lauterbourg, Grand Est, France ("Sonnet Pay", "we", "us"). These Terms of Service constitute a legally binding electronic agreement between you and Sonnet Pay SAS. Regulatory, publisher, and hosting disclosures are accessible in the Legal Notice.
2. Acceptance, Amendments, and Evidentiary Records
Accessing or utilizing the Service requires explicit prior acceptance of these Terms. Acceptance is cryptographically associated with your authentication session and recorded alongside timestamped version identifiers. Material modifications will be communicated in advance, requiring renewed consent where mandated by applicable law.
3. Eligibility and Restricted Jurisdictions
You must be at least 18 years old and possess full legal capacity to enter into binding agreements. You must not reside in, be established in, or act on behalf of individuals or entities subject to international, European Union, or French financial sanctions or embargoes.
4. Service Architecture and Custodial Asset Model
Sonnet Pay provides account infrastructure, network-specific receiving addresses, real-time transaction tracking, token ledger accounting, and merchant gateway capabilities. Internal ledger balances reflect claims to verified on-chain assets, not fiat currency or bank deposits. Deposit addresses derive from secure server keys; on-chain sweeps to aggregated master addresses represent internal custodial movements that do not alter dashboard balances or legal title.
5. Account Security, Credentials, and APIs
Users authenticate via secure OAuth and multi-factor authentication (TOTP). You are responsible for safeguarding your credentials, devices, and two-factor codes. Merchants must keep API keys and callback secrets strictly confidential and implement HTTPS signature verification for callbacks.
6. Identity Verification, AML/CFT, and Compliance
To prevent money laundering, terrorist financing, and illicit transactions, we conduct risk screening in compliance with the French Monetary and Financial Code (Code monétaire et financier) and European anti-money laundering directives. Suspicious activities are reported to TRACFIN in accordance with legal obligations.
7. Digital Assets and Blockchain Network Risks
Cryptographic assets exhibit significant price volatility and are not covered by statutory deposit guarantee schemes. Confirmed blockchain transactions are irrevocable. You are responsible for verifying recipient addresses and networks prior to initiating transfers.
8. Deposits, Verifications, and Ledger Credits
Deposits require verification by network indexers and sufficient block confirmations before crediting. Only assets from officially allowlisted smart contracts are recognized. Unsupported or erroneously transferred tokens cannot be credited.
9. Withdrawals and Execution
Withdrawal requests specify destination network, token, and recipient address. Available balances are reserved upon submission. Withdrawals are verified and executed out-of-band by administrators, with on-chain confirmation required prior to ledger debit.
10. Merchant Services and Payment Processing
Merchants may generate payment applications, configure callback destinations, and issue FIXED or OPEN payment requests. Merchants remain solely responsible for commercial transactions, underlying goods or services, taxes, customer support, and refunds.
11. Fees, Free Quotas, and Settlements
Under standard policies, merchants receive 50 fee-free settled orders per UTC calendar month across all applications, after which a 50 basis points (0.50%) service fee applies. Applicable network gas fees remain separate and transparently calculated.
12. Prohibited Activities
Users agree not to utilize the Service for illegal schemes, fraud, money laundering, ransomware, intellectual property infringement, circumventing rate limits, or unauthorized security exploitation.
13. Suspension, Termination, and Wind-Down
You may close your account at any time. We reserve the right to suspend or terminate accounts in response to material contractual breaches, legal mandates, or severe fraud risks, subject to orderly return of undisputed assets.
14. Data Protection and Confidentiality
Personal data processing adheres strictly to the General Data Protection Regulation (GDPR / RGPD) and French data protection statutes. Full details regarding processing purposes, legal bases, and rights are set forth in our Privacy Policy.
15. Customer Inquiries and Complaints
Complaints may be submitted free of charge to [email protected] or [email protected]. We acknowledge and investigate claims within statutory timeframes.
16. Warranties and Limitation of Liability
Services are provided with reasonable care and professional diligence. Neither party excludes or limits liability for gross negligence, willful misconduct, or statutory consumer rights that cannot be waived under French law.
17. Force Majeure
Neither party is liable for delays resulting from events beyond reasonable control, including underlying blockchain protocol failures, consensus disruptions, or severe telecommunication outages.
18. Intellectual Property
All software, trademarks, logos, and visual designs remain the exclusive property of Sonnet Pay SAS and its licensors.
19. Severability and Entire Agreement
If any provision is deemed unenforceable by a competent court, remaining provisions remain in full force. Failure to enforce a provision does not waive future enforcement.
20. Consumer Statutory Right of Withdrawal (Droit de Rétractation)
Pursuant to Article L.221-18 of the French Consumer Code (Code de la consommation), consumers residing in the European Union benefit from a statutory 14-day right of withdrawal from remote contracts. In accordance with Article L.221-28 of the Consumer Code, this right does not apply to transactions involving digital assets whose value is dependent on financial market fluctuations outside our control, nor to digital services fully performed prior to the expiration of the withdrawal period with the consumer’s prior express consent.
21. Governing Law and Competent Jurisdiction
These Terms are governed by and construed in accordance with the laws of France (Droit français). Any dispute arising in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts within the jurisdiction of the Court of Appeal of Colmar (Cour d’Appel de Colmar), notably the Judicial Court of Strasbourg (Tribunal Judiciaire de Strasbourg), Grand Est, France. Pursuant to Article R.631-3 of the French Consumer Code, consumers may also bring actions before the court of their place of domicile.
22. Consumer Mediation and Regulatory References
In accordance with Article L.612-1 of the French Consumer Code, consumers may recourse to a free consumer dispute mediator: Centre de Médiation et d’Arbitrage de Paris (CMAP), 39 avenue Franklin D. Roosevelt, 75008 Paris (cmap.fr) or the Ombudsman of the Autorité des Marchés Financiers (AMF), 17 place de la Bourse, 75082 Paris (amf-france.org). European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.